https://www.crmportalconnector.com/developer-network/forums/general-discussions/c%C3%B3mo-hablar-con-una-persona-en-american
https://central.xero.com/s/question/0D58V00009PjNwLSAV/askqdoes-%E2%84%9Dyanair-have-a-24hour-cancellation-policy